The Challenge
Corporate gifting companies, festival hamper sellers and bulk gift delivery services juggle a lot at once. Enquiries arrive by phone, WhatsApp, website and social media and get buried in chat threads. A single corporate order can have hundreds of recipients, and many addresses are missing or wrong, so staff spend days calling people one by one. Packing, quality checks and rider deliveries are coordinated by phone, with no proof that a gift reached the right person. Invoices, payments, vendor bills and expenses sit in separate sheets, so the real profit on an order is only known weeks later.
The Solution
Evynta built GiftOps around the way gifting businesses actually work. Everything lives in one system: a team member logs an enquiry, turns it into a quotation, and once the customer approves it, uploads the whole recipient list from a single Excel or CSV file. Rows with a missing or invalid mobile number are flagged so they can be fixed, not silently lost.
Where a recipient has no address, GiftOps chases it automatically: first a WhatsApp message, then an AI voice call, and finally a call task for the team (this works once the company's WhatsApp and calling accounts are connected). From there the order moves through vendors and purchases, packing and quality check, and delivery runs. Riders use a simple mobile page to mark each delivery and attach a photo as proof. Finance then issues GST invoices, records payments, tracks vendor bills and expenses, and sees profit reports for each order.
GiftOps is multi-company from the ground up. Each business gets its own private workspace, and each person gets a role-based login (admin, sales, operations, finance or rider) so they only see what their job needs. New companies can sign in with Google or email and start a 14-day free trial.
What We Delivered
- Leads and customers from phone, website, WhatsApp, social media and Excel import
- Orders with quotation versions and customer approval before confirmation
- Bulk recipient upload from one Excel or CSV file, with bad rows flagged
- Automatic address follow-up: WhatsApp, then AI call, then a staff call task
- Vendors, purchases, packing and quality check in one flow
- Delivery runs with a rider mobile page and photo proof of delivery
- GST invoices, payments, vendor bills and expenses
- Sales, collections and profit reports
- Five team roles and a private workspace for every company
Built With
GiftOps is a cloud-based web platform built with Next.js and Supabase (PostgreSQL), hosted on Vercel. Company data is separated at the server level so one business can never see another's leads, orders or customers. WhatsApp messaging and AI calling plug in as connected services. The same approach (a custom web platform plus WhatsApp and voice AI) is available for your own business through our SaaS development and WhatsApp AI agent services.
The Service Used
SaaS Development & AI Agent Development
See how Evynta builds multi-company web platforms with WhatsApp and voice AI built in.