UK Private Clinic Cuts No-Shows 70% with Healthcare AI Agent

The Challenge

The clinic had 300+ appointments per month with a 25% no-show rate costing them approximately 15,000 monthly in lost revenue. Their 2-person reception team spent 4+ hours daily on appointment calls, confirmation messages and rescheduling. Patients were also calling for routine questions parking, what to bring, insurance coverage tying up the phone lines. They needed automation that felt professional, empathetic and met UK patient care standards.

The Solution

Evynta built a Healthcare AI Agent deployed on WhatsApp and their website chat. The agent handles new appointment bookings 24/7, sends automated reminders 48 hours and 2 hours before each appointment, allows easy rescheduling via WhatsApp, answers clinic FAQs (insurance, parking, preparation instructions) and collects post-visit satisfaction feedback. Integration with their existing booking system (Cliniko) meant zero manual data entry. The agent was live in 10 days from kickoff.

Key Results

• No-show rate dropped from 25% to 7.5% a 70% reduction
• 15,000 per month in previously lost revenue recovered
• Reception team saved 25 hours per week on calls and confirmations
• Patient satisfaction score increased from 4.1 to 4.8 out of 5
• After-hours appointment requests captured and confirmed automatically
• Average appointment booking time reduced from 8 minutes to under 90 seconds

Client Testimonial

The AI Agent Used

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